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Martínez, C., Díaz D. How Service Experience Can Shape Customer Churn from a Service Dominant-Logic Perspective. Handbook of Service Experience. Cambridge Service Alliance. ISBN pending. Edited by Mohamed Zaki, Lars Witell, Per Kristenson (2024)
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Villaroel, Francisco, Díaz David, Herhaussen Dennis. Customer experience measurement: implications for customer loyalty. Handbook of Research on Customer Loyalty. In ElgarOnline, ISBN 9781800371637 Edited by Debbie Keeling, Ko de Ruyter, and David Cox (2022).
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Zaki, M., Theodoulidis, B., Díaz, D. Ontology-Driven Framework for Stock Market Monitoring and Surveillance. Handbook of Global Financial Markets Transformations, Dependence, and Risk Spillovers. (2018) Edited by: Sabri Boubaker & Duc Khuong Nguyen. ISBN: 978-981-3236-64-6
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Díaz, David. Tecnologías de Información y Comunicaciones (TICS) e Innovación in Dinámicas de La Innovación Made in LATAM. Torres, J, Etchebarne, S. Díaz, D. (Eds). (2016). Editorial Copygraph.
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Díaz, D. & Zaki, M. Lo Big y lo no tanto” in Dinámicas de La Innovación Made in LATAM. Torres, J, Etchebarne, S. Díaz, D. (Eds). (2016). Editorial Copygraph.
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Theodoulidis, B., Strickland, S., and Díaz, D. Innovation Perspectives of a Personal Financial Services Call Centre. Case Studies in Service Innovation. Springer, ISBN 978-1-4614-1971-6 Macaulay, L.A.; Miles, I.; Wilby, J.; Tan, Y.L.; Zhao, L.; Theodoulidis, B. (Eds.) (2012).